Terms of service
repear arranges repair quotes on your behalf: you describe the job, and our AI concierge telephones independent repair professionals to gather quotes. Those professionals are independent businesses, and the work, the price, and any warranty are agreed between you and them. Your first job is free; continued use requires a best fren subscription, which renews monthly until you cancel it through the store that sold it.
Agreement to these Terms
These Terms of Service (the "Terms") form a binding agreement between you and Devgru Corp., a Delaware corporation ("Devgru", "we", "us" or "our"), which operates the repear mobile application and the services provided through it (together, the "Service"). By creating a repear account or otherwise using the Service, you accept these Terms. If you do not accept them, do not use the Service.
The Service
repear introduces you to independent repair professionals (each, a "pro"). You photograph the item that needs repair and describe it to our AI concierge ("Peary"), and the Service places telephone calls to local pros on your behalf in order to obtain quotes. You decide which quote, if any, to accept. Devgru is not a repair contractor, does not carry out repair work, and is not a party to any agreement you reach with a pro.
Independent professionals
Pros are independent businesses. They are not employees, agents, or subcontractors of Devgru.
Quotes, scheduling, payment for the work, warranties, and performance of the work itself are agreed directly between you and the pro.
Devgru screens pros only at the listing level, using publicly available information such as ratings, reviews, and a published telephone number. We do not guarantee the quality, safety, legality, or completion of any job.
If a job goes wrong, raise it with the pro in the first instance. If it cannot be resolved with them, contact us and we will assist where we reasonably can.
Eligibility and your account
You must be at least 13 years old to use the Service, and at least 18 years old to enter into a binding agreement with a pro.
You are responsible for safeguarding your sign-in credentials. Activity carried out through your account is treated as your own.
You must provide accurate information. Fictitious addresses and fictitious jobs waste pros' time and may result in suspension of your account.
Acceptable use
You may not submit jobs involving illegal work, weapons, hazardous materials, or property you have no right to have repaired.
You may not upload photographs of other people without their consent, or photographs containing other people's personal information.
You may not scrape, reverse-engineer, decompile, or attack the Service.
You may not abuse pros or Peary. Abusive conduct is grounds for suspension.
Usage limits
Every call the Service places on your behalf carries a real cost to us, and the Service therefore applies limits. These include a daily cap on the number of jobs a single account may submit, daily limits on AI usage, limits on concurrent voice sessions, and rate limits on requests made by the app. The app tells you when you reach a limit, and daily limits reset on the schedule stated in the app. Attempting to circumvent these limits is a breach of these Terms.
Prohibited abuse of the Service
You may not operate more than one account, or use another person's account, in order to circumvent the free allowance, the usage limits, or a suspension.
You may not access the Service by automated means. Requests to our servers must originate from the unmodified repear app, and not from scripts, bots, scrapers, emulated or modified clients, or any other software presenting itself as the app.
You may not deliberately cause us to incur costs, whether by submitting repeated fictitious or junk jobs, by repeating jobs in order to consume telephony or AI usage, by load-testing the Service, or by procuring another person to do any of those things.
You may not probe or circumvent our security measures, rate limits, or subscription paywall, and you may not obtain or attempt to obtain access to the Service that is unauthorised within the meaning of applicable computer-misuse law.
Enforcement and recovery of costs
We may rate-limit, suspend, or permanently terminate any account that breaches these Terms, without prior notice where the breach is ongoing or is causing harm, and we may decline to provide the Service to any person whose account has been terminated for abuse.
Where conduct appears deliberate or unlawful, we may refer it to law enforcement or another competent authority, together with the records relevant to it.
If you deliberately breach the section headed Prohibited abuse of the Service, you are liable to us for the losses caused by that breach, including the telephony and AI usage charges we incur, fraud losses, and the reasonable cost of investigating and remediating the conduct, together with reasonable legal fees and costs to the extent recoverable under applicable law. We may pursue those losses and any other remedy available to us at law or in equity, including injunctive relief.
This section addresses deliberate abuse and not ordinary use. Reaching a usage limit in the normal course of using the app creates no liability; the Service simply declines the request.
Termination of an account for breach does not entitle you to a refund from us. Refunds of amounts already charged are governed by the policy of the store or payment provider that billed you, as set out below.
Indemnification
You agree to indemnify and hold harmless Devgru and its officers, directors, employees, and agents from and against any claim, demand, loss, liability, or expense, including reasonable legal fees, arising out of a job you submitted, content you uploaded, statements you made to a pro, your breach of these Terms, or your violation of any law or of the rights of a third party. Nothing in this section limits or excludes a right you have as a consumer that cannot be waived under applicable law.
AI-assisted calls and recordings
When you submit a job, the Service places outbound telephone calls to local pros on your behalf. When you accept a quote, it calls that pro to confirm the booking, and calls again to communicate any changes you subsequently make. A pro may return any of those calls for up to 72 hours. Calls in both directions may be recorded and transcribed for quality assurance, debugging, and the resolution of disputes. By submitting a job, you authorise Devgru to place these calls on your behalf. The information disclosed to a pro during a call is described in the Privacy Policy.
Free allowance and best fren subscriptions
Your first repair job is free. The allowance is consumed when the job goes live and pros begin to be called; saving a draft does not consume it, and deleting the job afterwards does not restore it.
You also receive one free follow-up conversation with Peary about a job that is already live. It is consumed when the conversation begins; if the connection drops, you may rejoin the same conversation for a short period without consuming another.
The free allowance is granted per person, not per registration. Deleting your account and registering again with the same Apple ID, Google account, email address, or telephone number does not restore it. The Privacy Policy explains what we retain in order to enforce this, how limited that record is, and how to contact us if it is attributing another person's use to you.
Once the free allowance has been used, submitting further jobs requires a best fren subscription. The price and billing period are displayed in the app, in your local currency, before you purchase.
best fren renews automatically each month until you cancel. Cancellation stops the next renewal; access continues until the end of the period already paid for.
If a renewal payment fails, the store may retry for a short grace period, during which access continues.
Billing, cancellation, and refunds
Subscriptions purchased in the iOS or Android app are billed by Apple or Google through your store account, and not by us. Subscriptions purchased on the web are billed by Stripe through our payments provider, RevenueCat.
You may cancel at any time in your store's subscription settings, or through the management link in the receipt emailed to you for a web purchase. We cannot cancel a store subscription on your behalf.
Refunds are governed by the policy of whoever billed you, being Apple, Google, or Stripe. If a charge appears incorrect, contact us and we will help you pursue it.
If you have purchased best fren and have reinstalled the app, select Profile → Restore purchases.
Payment for repair work is arranged directly between you and the pro. Devgru is not the merchant of record for the repair work itself.
Account deletion
You may delete your account at any time from Profile → Delete my account. Deletion removes your profile, jobs, photographs, quotes, call records, and messages from the live application database, apart from the free-allowance record described in the Privacy Policy, and begins the removal of your current profile photograph, your provider call data, and your Clerk login. That external removal is retried if a provider is unavailable; it is not a promise of instantaneous physical deletion from provider systems or backups. Deletion does not cancel a subscription purchased through the App Store or Google Play, which must be cancelled in your store settings, and it does not cancel work you have already booked with a pro, which must be settled with the pro directly.
Disclaimer of warranties
The Service is provided "as is" and "as available", without warranty of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by applicable law. We do not warrant that the AI's analysis of your photograph, or its calls with pros, will be accurate, complete, or fit for any particular purpose. Quotes obtained through the Service are estimates given by telephone before any pro has inspected the job in person, and the final price is the price you and the pro agree.
Limitation of liability
To the fullest extent permitted by applicable law, Devgru is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, or goodwill, arising out of or in connection with your use of the Service or with work performed or not performed by a pro. Our aggregate liability for all claims relating to the Service will not exceed the total amount you paid us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under consumer protection law applicable to you.
Term and termination
These Terms apply for as long as you use the Service. You may bring them to an end at any time by deleting your account. We may suspend or terminate your access in accordance with the section headed Enforcement and recovery of costs. The provisions that by their nature should survive termination do survive it, including Prohibited abuse of the Service, Enforcement and recovery of costs, Indemnification, Disclaimer of warranties, Limitation of liability, and Governing law.
Additional terms for App Store downloads
The following applies where you obtained the app from the Apple App Store. These Terms are concluded between you and Devgru only, and not with Apple Inc., and Devgru, not Apple, is solely responsible for the app and its content. Your licence is a non-transferable licence to use the app on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, save that the app may also be accessed by other accounts associated with you through Family Sharing or volume purchasing.
Apple has no obligation to furnish maintenance or support for the app. In the event of any failure of the app to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app, and any other claim, loss, liability, damage, cost, or expense attributable to a failure to conform to a warranty is the responsibility of Devgru. Devgru, not Apple, is responsible for addressing any claim of yours or of a third party relating to the app or to your possession or use of it, including product liability claims, claims that the app fails to comply with a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
In the event of a third-party claim that the app or your possession and use of it infringes that third party's intellectual property rights, Devgru, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of that claim. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of them, have the right to enforce them against you.
Governing law
These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of them. If you are a consumer resident elsewhere, nothing in this section deprives you of the protection of the mandatory law of your place of residence, or of any right you have to bring proceedings there.
General
If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force. A failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Devgru in relation to the Service.
Changes to these Terms
We may amend these Terms from time to time. Where an amendment is material, we will bring it to your attention in the app. Your continued use of the Service after an amendment takes effect constitutes acceptance of it.
Contact
repear is operated by Devgru Corp., a Delaware corporation, 611 South Dupont Highway, Suite 102, Dover, DE 19901, United States. Questions, complaints, and claims relating to the app may be sent to support@repear.ai.